Legal
Privacy Policy
Last updated: September 25, 2026
1. Introduction
Forest City Realtor, operated by Mo Albaba, Salesperson at Nu-Vista Pinnacle Realty Brokerage (we, us, or our), is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.forestcityrealtor.ca or contact us for real estate services.
This policy is intended to comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), Canada's Anti-Spam Legislation (CASL), and applicable provincial privacy laws.
2. Information We Collect
We may collect the following types of personal information:
- Contact information: name, email address, phone number, and mailing address.
- Inquiry details: information you provide when submitting a contact form, including your real estate interests, preferred neighbourhoods, and budget range.
- Communication records: records of calls, emails, text messages, and other correspondence between you and us.
- Website usage data: IP address, browser type, pages visited, and time spent on our site (collected via analytics tools).
- Consent records: records of your consent to receive electronic commercial messages (ECMs), including the date, time, and method of consent.
3. How We Use Your Information
We use your personal information to:
We will never sell, rent, or trade your personal information to third parties for their own marketing purposes.
- Respond to your inquiries and provide real estate services.
- Send you property listings, market updates, and other real estate information you have requested or consented to receive.
- Send electronic commercial messages (ECMs) including emails, text messages, and calls only where we have obtained your express or implied consent as required by CASL.
- Improve our website and services.
- Comply with legal and regulatory obligations.
4. CASL Compliance and Electronic Commercial Messages
Canada's Anti-Spam Legislation (CASL) governs the sending of commercial electronic messages (CEMs). We comply with CASL by:
Express consent is obtained when you check the opt-in box on our contact form or otherwise affirmatively agree to receive communications from us.
Implied consent may exist where you have an existing business relationship with us (e.g., you are a current or recent client), or where you have conspicuously published your contact information without indicating you do not wish to receive CEMs.
- Obtaining consent: We only send CEMs to individuals who have provided express consent (e.g., by checking the opt-in box on our contact form) or where implied consent exists under CASL (e.g., an existing business relationship).
- Identifying ourselves: Every CEM we send clearly identifies Forest City Realtor and Mo Albaba as the sender, along with our contact information.
- Providing an unsubscribe mechanism: Every CEM includes a clear and easy way to withdraw consent. We honour all unsubscribe requests within 10 business days, as required by CASL.
- Maintaining consent records: We keep records of all consents obtained, including the date, time, method, and purpose.
5. SMS and Text Message Communications
If you have opted in to receive text messages from us, the following terms apply:
- Message frequency may vary depending on your inquiry and the services you have requested.
- Message and data rates may apply depending on your mobile carrier and plan.
- To opt out of text messages at any time, reply STOP to any message we send you. You will receive a confirmation and no further messages will be sent.
- To request help or more information, reply HELP to any message, or contact us directly at forestcityrealtor@gmail.com.
- Opting out of text messages does not affect your ability to receive services from us or to contact us through other means.
6. Disclosure of Your Information
We may share your personal information with:
- Nu-Vista Pinnacle Realty Brokerage: as required for the provision of real estate services and in compliance with RECO (Real Estate Council of Ontario) regulations.
- Service providers: third-party vendors who assist us in operating our website and conducting our business (e.g., email platforms, CRM tools), subject to confidentiality agreements.
- Legal authorities: where required by law, court order, or regulatory authority.
7. Data Retention
We retain your personal information only as long as necessary to fulfil the purposes for which it was collected, or as required by law. Consent records are retained for a minimum of three (3) years from the date of the last commercial electronic message sent, as required by CASL.
8. Your Rights
Under PIPEDA and applicable provincial law, you have the right to:
To exercise any of these rights, please contact us using the information below.
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Withdraw your consent to the collection, use, or disclosure of your personal information at any time (subject to legal or contractual restrictions).
- File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.
9. Cookies and Website Analytics
Our website may use cookies and similar tracking technologies to improve your browsing experience and analyse site traffic. You can control cookie settings through your browser. Disabling cookies may affect certain features of the site.
10. Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The last updated date at the top of this page reflects the most recent revision. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact:
Mo Albaba
Forest City Realtor
Nu-Vista Pinnacle Realty Brokerage
London, Ontario, Canada
Phone: (519) 619-1119
Email: forestcityrealtor@gmail.com
Website: www.forestcityrealtor.ca
You may also contact the Office of the Privacy Commissioner of Canada at 1-800-282-1376 if you have unresolved concerns. www.priv.gc.ca